Only 20 per cent of civil servants believe their department has the skills to manage IT suppliers, according to a survey. Research by techUK said that although most civil servants considered IT to be critical to delivering business plans, they doubt they have the right skills and culture within their departments to enable digital transformation of public […]
From the start of the relationship outsourcing providers have to accept that the client dictates the business environment and the overall objective. The level of maturity they have reached in IT and IT support provides a framework for the services that a provider can offer, and in this market the project is likely to span […]
Externally provided IT Services play an increasingly important role in underpinning business operation. IT Hosting, IT service support, Software development and use of Software as a Service are all on the increase and it is essential that any agreements with IT service vendors are well constituted and above all fair and reasonable for both parties. […]
